...Luxury and Exclusivity at the Palace

The difference between the hotel Red Level Gran Melia Palacio de Isora and the Hotel Gran Melia Palacio de Isora itself is that the first one is more exclusive than the latter, although they are connected to each other. It is more expensive, which is justified by a higher quality of service such as its own pool, Balinese beds, a garden, a Jacuzzi, butler service, a pillow menu, priority in all the restaurants in the hotel, a Nespresso coffee maker, and private parking.

Red Level is designed for over 18s, although there’s a special section designed for families with children, in which they can stay in the Master, Family Suites and the Villa Familiar.

Equally we can attest to the fact that the facilities of the rest of the hotel are just as good, so that whatever your final opinion when you stay in the marvellous ‘palace’ you will enjoy your stay just as much at the Gran Melia Palacio de Isora as at Red Level at Gran Melia Palacio de Isora.

Palacio de Isora´s Pool 0005RedLevel4

Facilities and Services at Red Level Gran Melia Palacio de Isora

You can get to the Red Level area from the gardens which lead to its exclusive swimming pool or via the entrance to the Red Level Lounge in the reception area (in a separate building) without having to pass through all the facilities of the Gran Melia Palacio de Isora.

Different details of the Red Level area

Red Level Gran Melia Palacio de Isora has a swimming pool with a Jacuzzi exclusively for its guests. You can expect a Balinese bed and the services of a personal pool concierge who will attend to all of your desires: a cocktail, a refreshing water vaporiser, fresh fruit, cold, aromatic towels from the Yhi Spa, sun protection, even board games.


Tenerife Travel Secret

Access to Red Level is easy, any guest could get in, but obviously it is for the exclusive use of its clients. Tenerife Travel Secrets knows the secret of how they detect ‘intruders’ in the facilities, but we have promised not to reveal that secret, one of the few which we cannot share with you. Sorry 🙁


On Thursdays at the Red Level bar they celebrate ‘Moonlight’, so they light red lanterns and torches throughout the gardens looking out to the sea and a saxophonist plays to add to the ambience.


There is free wifi in all the communal areas and bedrooms. Groups can meet in the meeting rooms, where the connection speed can be faster.

Of course, all Red Level guests have free access to all of the facilities and services in the Gran Meliá Palacio de Isora Resort, including restaurants, bars and swimming pools.

The two lowest terraces of Dama de Noche are exclusively for adults, and the area on the left of those is only for Red Level guests. It has views of the garden and the lake.

Pangea – Dama de Noche Restaurant

In the bar area of Red Level Gran Melia Palacio de Isora, some beautiful intimate weddings have been celebrated looking out to sea, with capacity for 75 to 80 people. The decorations are always in keeping with the surroundings and the bride and groom are usually welcomed with a spectacular red carpet, which makes them into the protagonists of their event. The seat covers are white and decorated with red bows. Few places on the island will offer such service, comfort and style as the Palacio de Isora. You also know you can count on the services of specialists (Certified Meeting Planner and Meetings Concierge) at all times to organise the event of your lives.

Rooms and Villas at Red Level Gran Melia Palacio de Isora

All the bedrooms and villas in Red Level Gran Melia Palacio de Isora (94 bedrooms and 6 villas) have free internet connection, a wide selection of luxury items, Nespresso coffee machines and Claris bathroom products, on top of all of the services included in the Red Level Service package.

Red Level Demi Suite Standard with garden views or partial sea views (48 m²).

Red Level Demi Suite with Whirlpool bath and full or partial sea view (49 m²). These rooms have a Jacuzzi for two people on their terrace area.


The six villas with sea views (120m² on a plot of 600m²) area designed for two people to enjoy. There are some with garden views and others with sea views. They have a private garden area with Balinese beds, Clarins amenities, butler service, and large heated pool and a private terrace. The villas are really unique because of the size of the rooms. They also have the latest advanced technology and 24hr room service. Use your imagination to its fullest – ask for a bubble bath or enjoy a gourmet meal on your villa’s private terrace.

Tenerife Travel Secret

Each of the Red Level villas has a woman’s name, as they are dedicated to the daughters and granddaughters of the president of the Meliá group.


Both the demi suites and the villas have made-to-measure furniture and decorative elements which have been carefully chosen to create a warm environment in ochre, green and olive colours. The floors are neutral colours, which makes these unique spaces even more elegant.


There is a Red Level for families option using the Family Villa, in which they offer various things aimed specifically at entertaining children, as well as a welcome drink, a microwave and a minibar included in the price. The water facilities in the Yhi Spa are also available for the whole family as well as the use of the tennis court. The villa sleeps two adults and one child (over 11).

Families can also stay in a one bedroom Master Suite with views of the sea or the resort, or in a two bedroom Master Suite.

Getting There

Red Level Gran Melia Palacio de Isora is located just next to the hotel Palacio de Isora, so in the same location, between Costa Adeje and the cliffs of Los Gigantes. You can reach the hotel from the South Tenerife Reina Sofia airport in just over ½ hour. The capital – Santa Cruz de Tenerife – is about 1,5 hours.

Red Level Gran Melia Palacio de Isora: Calle La Costa, S/N. 38686 Alcalá-Guía de Isora, Tenerife


Final Comments from the Authors

If you are looking for a real treat on a very high standard, then Red Level Gran Melia Palacio de Isora is the place to go to. This “Adults Only” (with the exception of the Red Level Families section) can provide their guests luxury, top quality services, tranquillity, fine dining, good climate all year long, and beautiful views. It is indeed a uniquely luxurious experience that not many hotels in the Canary Islands and elsewhere can provide.